Privacy Policy
Last updated: August 2026
At Wagg N Dine (“we”, “us”, “our”), your trust matters to us as much as your pet’s health. This Privacy Policy explains what information we collect when you use our website, request a free sample, register an account, or subscribe to our fresh dog food service, and how we use, store and protect it. By using our website and services, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact details such as your name, mobile number, email address and delivery address (including pincode).
- Pet details such as your dog’s breed, age, weight and dietary preferences, which help us recommend the right meal plan.
- Free sample and enquiry information you submit through our forms.
- Account and subscription details, including your chosen meal plan, package size and delivery schedule.
- Payment-related information processed securely through our payment partners (we do not store your full card or bank details on our servers).
We may also automatically collect limited technical information such as your device type, browser, and usage data through cookies and similar technologies to improve your experience.
2. How We Use Your Information
- To process free sample requests, registrations, orders and subscriptions.
- To prepare and deliver fresh meals suited to your dog.
- To contact you about your account, orders, deliveries and support requests.
- To follow up with you about your interest in our products and to share offers, updates and meal recommendations.
- To improve our website, products and customer experience.
- To comply with legal and regulatory obligations.
3. Data Retention
We keep your personal information only for as long as it is needed for the purposes described in this policy. Registration and enquiry details (such as those submitted through our sample request and sign-up forms) may be retained for up to six (6) months so that our team can follow up with you about your interest in Wagg N Dine, answer your questions and help you get started. Where you have an active account or subscription, we retain your information for as long as your account remains active and as required to meet legal, accounting or reporting obligations. You may ask us to delete your information at any time (see “Your Rights” below).
4. How We Share Information
We do not sell your personal information. We share it only where necessary to run our service, including with delivery partners to fulfil your orders, payment processors to complete transactions, and trusted service providers who help us operate our website and communications. We may also disclose information where required by law or to protect our rights and the safety of others.
5. Cookies
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and understand how the site is used. You can control cookies through your browser settings, though disabling them may affect some features.
6. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to the personal information we hold about you, ask us to correct or update it, or request that we delete it, subject to any legal obligations we may have to retain it. To make a request, please contact us using the details below.
8. Children
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at support@waggndine.com or through the Contact page on our website.