Terms & Conditions
Last updated: August 2026
Welcome to Wagg N Dine. These Terms & Conditions (“Terms”) govern your access to and use of our website and our fresh dog food products and subscription services. By using our website, registering an account, requesting a sample or placing an order, you agree to these Terms. Please read them carefully.
1. About Us
Wagg N Dine provides fresh, human-grade dog food prepared with natural ingredients and delivered to customers. References to “we”, “us” and “our” mean Wagg N Dine.
2. Eligibility & Accounts
You must be at least 18 years old to place an order or create an account. You are responsible for the accuracy of the information you provide and for keeping your account details secure. You are responsible for all activity that takes place under your account.
3. Orders & Subscriptions
When you place an order or start a subscription, you are making an offer to purchase our products. All orders are subject to acceptance and availability. Subscriptions renew automatically according to the plan and delivery schedule you select, until you pause or cancel them. We may modify our product range, meal plans or availability at any time.
4. Pricing & Payment
Prices are displayed on our website and may change from time to time. The price applicable to your order or subscription is the one shown at the time of purchase or renewal. Payments are processed securely through our payment partners. You authorise us to charge your selected payment method for orders and recurring subscription payments.
5. Free Samples
Free samples are offered at our discretion, subject to availability and eligibility (including serviceable delivery areas). We may limit the number of samples per household or customer and may withdraw the offer at any time.
6. Delivery
We deliver to serviceable pincodes only. We aim to deliver within the estimated timeframes shown, but delivery times are not guaranteed and may be affected by factors outside our control. Please ensure someone is available to receive perishable fresh food and store it appropriately on arrival.
7. Cancellations & Refunds
You can pause or cancel your subscription in line with the options available in your account or by contacting us. Because our meals are freshly prepared and perishable, refunds and returns are handled on a case-by-case basis. If you receive a product that is damaged or incorrect, please contact us promptly and we will make it right.
8. Product Information & Pet Health
Our meals are designed to support balanced canine nutrition, but every dog is different. Our website content is provided for general information and is not a substitute for professional veterinary advice. Please consult your veterinarian regarding your dog’s specific dietary needs, allergies or health conditions.
9. Intellectual Property
All content on this website, including text, images, logos, branding and design, is owned by or licensed to Wagg N Dine and is protected by applicable intellectual property laws. You may not copy, reproduce or use our content without our prior written permission.
10. Acceptable Use
You agree to use our website and services lawfully and not to misuse them, interfere with their operation, or attempt to gain unauthorised access to any part of our systems.
11. Limitation of Liability
To the fullest extent permitted by law, Wagg N Dine will not be liable for any indirect or consequential loss arising from your use of our website or products. Nothing in these Terms limits any liability that cannot be excluded under applicable law.
12. Governing Law
These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with a revised “Last updated” date, and your continued use of our services means you accept the updated Terms.
14. Contact Us
For any questions about these Terms, please contact us at support@waggndine.com or through the Contact page.